LEGAL POLICIES
Guerilla Gastronomy
16 Rosebank Avenue, FY4 2PH, Blackpool, Lancashire
Email: ana.guerillagastronomy@gmail.com
1. Disclaimer
The information on this website is provided by Guerilla Gastronomy, 16 Rosebank Avenue, FY4 2PH, Blackpool, Lancashire, for general informational and entertainment purposes only. While we make every effort to ensure that content is accurate and up to date, we provide no representations or warranties, express or implied, regarding completeness, accuracy, reliability, suitability or availability of any website content, products or related graphics.
Any reliance you place on such information is strictly at your own risk. Guerilla Gastronomy does not accept liability for any loss, damage or adverse outcome arising directly or indirectly from the use of this website, including but not limited to culinary advice, recipes, ingredient suggestions, food-safety interpretations, or third-party product information.
Users are responsible for ensuring that ingredients, equipment and preparation methods are safe and appropriate for their circumstances, including allergies or dietary requirements.
This website may include affiliate links. Purchases made through such links may generate a commission at no extra cost to you. We are not responsible for the quality, safety, delivery or performance of goods purchased from external sites.
External links are provided for convenience only. Guerilla Gastronomy is not responsible for the content or practices of third-party websites.
Nothing on this website constitutes professional advice. If you require nutritional, medical, legal or safety guidance, you should consult an appropriately qualified professional.
1.1 Disclaimer – Age-Restricted Items (UK Law)
Chef knives and other bladed tools sold on this website are age-restricted products under UK law. You must be 18 years of age or older to purchase any knife or bladed item from Guerilla Gastronomy.
All age-restricted orders will be dispatched using an age-verified delivery service, and the recipient must provide valid photo ID proving they are 18 or over at the point of delivery. If suitable ID cannot be provided, the delivery may be refused and returned.
By completing a purchase of any knife or bladed item on this website, you confirm that you are at least 18 years old and you agree to these terms and all applicable UK legislation relating to the sale and delivery of age-restricted products.
2. Privacy Policy (UK GDPR Compliant)
2.1 Introduction
This Privacy Policy explains how Guerilla Gastronomy collects, uses, stores and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2.2 Data We Collect
We may collect and process:
Contact details submitted via forms or email (name, email address, message content).
Order information (name, delivery address, items ordered, payment confirmation).
Technical data such as IP address, browser type, device information and pages visited.
Cookies and analytics data (for example, via Google Analytics or similar tools).
Newsletter or marketing subscription preferences.
We do not store full payment card details; payments are processed by secure third-party providers.
2.3 How We Use Your Data
We may use your data to:
Process and fulfil orders.
Respond to enquiries.
Operate, maintain and improve the website.
Analyse website performance and visitor behaviour.
Provide newsletters or marketing communications (where you have consented).
Meet legal, tax and accounting obligations.
2.4 Legal Basis for Processing
We process personal data on the following legal bases:
Contract – to process and deliver your orders or respond to your enquiries.
Consent – for marketing emails and non-essential cookies or similar technologies.
Legitimate interests – to improve the website, prevent fraud and ensure security.
Legal obligation – to comply with tax, accounting and regulatory requirements.
2.5 Data Sharing
We may share data with:
Payment processors (for example, Stripe, PayPal or Webador Payments).
Website hosting, analytics and IT service providers.
Delivery and logistics partners.
Professional advisers (such as accountants).
We do not sell personal data to third parties.
2.6 Data Retention
We retain personal data only for as long as necessary for the purposes outlined above, including any legal, accounting or reporting requirements.
2.7 Your Rights
Under UK GDPR, you have the right to:
Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request erasure of your data in certain circumstances.
Object to or request restriction of processing.
Withdraw consent where processing is based on consent.
Request data portability, where applicable.
To exercise any of these rights, please contact:
Email: ana.guerillagastronomy@gmail.com
2.8 Security
We implement appropriate technical and organisational measures to protect personal data. However, no method of transmission over the internet or electronic storage is completely secure.
3. Terms & Conditions / Terms of Sale
3.1 Website Use
By accessing or using this website, you agree to be bound by these Terms & Conditions. You must not misuse the website, interfere with its operation or engage in any unlawful activity. Content is provided for personal use and may not be reproduced or redistributed without prior permission.
3.2 Product Descriptions
We aim to ensure that descriptions, photographs and prices of products are accurate and up to date. However, minor variations may occur, and all dimensions and specifications are approximate.
3.3 Orders & Payments
Placing an order through the website constitutes an offer to purchase. We reserve the right to accept or refuse any order. Payment is processed using secure third-party payment providers; we do not handle or store full card details.
3.4 Shipping & Delivery
Delivery options, estimated timeframes and costs will be shown at checkout. Delivery times are estimates only and are not guaranteed. Responsibility for the parcel passes to the courier once the order has been dispatched.
3.5 Returns & Refunds
Your statutory rights are protected under the Consumer Rights Act 2015. Our specific procedures for returns and refunds are set out in the Returns & Refunds Policy in Section 5 below.
3.6 Intellectual Property
All text, images, designs, logos and other content on this website are the intellectual property of Guerilla Gastronomy unless otherwise indicated. Unauthorised use, reproduction or distribution is prohibited.
3.7 Limitation of Liability
To the fullest extent permitted by law, Guerilla Gastronomy shall not be liable for any indirect, incidental or consequential loss or damage arising out of or in connection with the use of the website or products purchased, except where such liability cannot be excluded under applicable law. These Terms do not limit your statutory rights.
3.8 External Links
This website may contain links to external websites. We are not responsible for the content, security or practices of any third-party websites.
3.9 Changes to Terms
We may update these Terms & Conditions from time to time. Any changes will take effect when posted on this page. Continued use of the website after such changes are made constitutes acceptance of the updated Terms.
4. Cookie Policy
4.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They are widely used to make websites function or work more efficiently, as well as to provide information to the site owners.
4.2 Types of Cookies We Use
Essential cookies – required for core site functions such as navigation, security and payment processing. These cannot normally be disabled.
Analytics cookies – used to understand how visitors interact with the website (for example, pages visited, time spent on site). This may involve tools such as Google Analytics.
Marketing cookies – used to deliver personalised content and measure the effectiveness of marketing campaigns.
Functional cookies – used to remember preferences and enhance the user experience.
4.3 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies. However, disabling certain cookies may affect the functionality of the website.
4.4 Third-Party Cookies
Some cookies may be set by third-party services integrated into the site (for example, analytics providers, social media platforms or payment services). These providers are responsible for their own cookie and privacy policies.
5. Returns & Refunds Policy
Guerilla Gastronomy
16 Rosebank Avenue, FY4 2PH, Blackpool, Lancashire
Email: ana.guerillagastronomy@gmail.com
5.1 Statutory Rights
Nothing in this Returns & Refunds Policy affects your legal rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
5.2 Faulty or Damaged Items
If you receive an item that is faulty, damaged or not as described:
Please contact us within 30 days of delivery.
Provide your order number, a description of the problem and photographs if possible.
We will assess the issue and, where appropriate, offer a repair, replacement or refund.
5.3 Change-of-Mind Returns
If you change your mind about a product:
You may request a return within 14 days of receiving the item (the “cooling-off” period).
Items must be unused, in their original packaging and in a condition suitable for resale.
For change-of-mind returns, the cost of return postage is the responsibility of the customer unless the item was misdescribed.
5.4 Non-Returnable Items
For reasons of hygiene, safety and practicality, we cannot accept returns for:
Used kitchen tools or utensils.
Opened or partially used food-related items.
Personalised, customised or made-to-order items.
Digital or downloadable content.
Unless they are faulty, these items are non-returnable.
5.5 How to Request a Return
To request a return, please contact:
Email: ana.guerillagastronomy@gmail.com
Include:
Your full name.
Order number.
The item(s) you wish to return.
The reason for the return.
We will provide instructions on how and where to send the item.
5.6 Refunds
Once a returned item is received and inspected:
We will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method.
Please allow 5–10 working days for the refund to appear in your account, depending on your bank or payment provider.
5.7 Return Shipping Costs
If an item is faulty, damaged or not as described, we will normally cover reasonable return postage costs.
For change-of-mind returns, you are responsible for return postage. We recommend using a tracked service, as lost return parcels cannot be refunded.
5.8 Exchanges
If you wish to exchange an item:
Please follow the returns process first.
Once your return is approved, you may place a new order for the replacement item.
5.9 Contact
For any questions about returns or refunds, contact:
Email: ana.guerillagastronomy@gmail.com
6. Shipping & Delivery Policy
Guerilla Gastronomy
16 Rosebank Avenue, FY4 2PH, Blackpool, Lancashire
Email: ana.guerillagastronomy@gmail.com
6.1 Order Processing Times
We aim to process in-stock orders within:
1–3 working days from the date of purchase.
Processing times may be longer during busy periods such as holidays or promotional events.
6.2 UK Delivery
We offer delivery within the United Kingdom using reputable couriers such as Royal Mail, Evri or DPD (or similar services).
Estimated delivery times:
Standard Delivery: approximately 2–5 working days after dispatch.
Express Delivery (if available): approximately 1–2 working days after dispatch.
These timeframes are estimates and not guaranteed.
6.3 Delivery Charges
Delivery charges are calculated at checkout based on:
The total weight and dimensions of the order.
The delivery method chosen.
The delivery address.
Occasionally we may offer free or discounted shipping promotions.
6.4 Order Tracking
Where tracking is available:
Tracking details will be sent to the email address provided at checkout once the order has been dispatched.
Some smaller or lower-value items may be sent without tracking.
6.5 Missed Deliveries and Collection
If a delivery attempt is unsuccessful:
The courier may leave a calling card or notification.
You may be able to rearrange delivery or collect the parcel from a local depot or collection point.
It is the customer’s responsibility to respond to such notifications. If a parcel is returned to us because collection or redelivery was not arranged, we may need to charge for re-delivery.
6.6 Lost Parcels
A parcel will only be treated as lost once the courier’s investigation has been completed and the parcel cannot be located.
If a parcel is confirmed lost, we will offer either a replacement or a refund, according to your preference.
6.7 Incorrect or Incomplete Addresses
Please ensure that your delivery address is complete and accurate at the time of ordering.
We are not responsible for delayed or failed deliveries resulting from incorrect or incomplete address details.
If a parcel is returned to us for this reason, additional postage may be required to resend it.
6.8 Damaged Parcels
If your order arrives with visible damage to the packaging or contents:
Please photograph the packaging and the item(s).
Contact us within 7 days of delivery at ana.guerillagastronomy@gmail.com
with your order number and photos.
We will review the situation and, where appropriate, arrange a replacement or refund.
6.9 Responsibility After Dispatch
Once your order has been dispatched and handed to the courier:
Responsibility for the safe and timely delivery passes to the courier.
We will assist in liaising with the courier in the event of delays or issues, but we cannot be held liable for circumstances outside our control (such as strikes, extreme weather or courier errors).
6.10 Contact
For any shipping or delivery enquiries, please contact:
Email: ana.guerillagastronomy@gmail.com